Terms & Conditions

These Terms & Conditions ("Terms") govern access to and use of the Complimate web application, mobile application (if any), APIs, and all related services (collectively, the "Platform"), operated by Complimate Technologies LLP ("Complimate", "we", "our", or "us"), a company incorporated under the laws of India, having its registered office at 21 K1, Gumasta Nagar, Indore, Madhya Pradesh, 452009.

By accessing, registering for, or using the Platform in any manner, you ("User", "you") confirm that you have read, understood, and agree to be bound by these Terms, and by our Privacy Policy, Terms of Use, and Disclaimer, each of which is incorporated by reference into these Terms. If you are accepting these Terms on behalf of an organization, you represent that you have the authority to bind that organization, in which case "you" refers to that organization.

IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, YOU MUST NOT ACCESS OR USE THE PLATFORM.

These Terms apply in addition to, and not in place of, any separate written agreement (such as an enterprise services agreement or data processing agreement) that Complimate may enter into with a User. In the event of any conflict, the terms of such separate written agreement shall prevail to the extent of the conflict.

• "Account" means the unique registration created by a User to access the Platform.
• "Applicable Law" has the meaning given to it in our Privacy Policy, and includes the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Digital Personal Data Protection Act, 2023, the Consumer Protection Act, 2019 and rules made thereunder, the Indian Contract Act, 1872, the Arbitration and Conciliation Act, 1996, and any other applicable Indian statute or regulation.
• "Client Data" and "Uploaded Data" have the meanings given to them in our Privacy Policy.
• "Fees" means the subscription charges, one-time charges, or other amounts payable by a User for access to the Platform, as set out on our pricing page or in an applicable order form.
• "Grievance Officer" means the officer appointed by Complimate under the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023, as identified in the Grievance Redressal Mechanism section below.
• "Subscription" means a User's paid or free access to the Platform for a defined term, as selected at the time of registration or renewal.
• "User Content" means all Uploaded Data, Client Data, and any other content, data, or material submitted, entered, or generated by a User through the Platform, excluding the underlying Platform software and Complimate's proprietary materials.
• Terms defined in our Privacy Policy — including "Data Fiduciary", "Data Processor", "Data Principal", "Personal Data", "Processing", and "Third-Party Services" — carry the same meaning in these Terms.

The Platform is intended solely for use by professionals, businesses, and other entities that are legally competent to enter into a binding contract under the Indian Contract Act, 1872. By using the Platform, you represent and warrant that you are at least eighteen (18) years of age, are not barred from using the Platform under Applicable Law, and possess the full power and authority to enter into and perform your obligations under these Terms.

If you are registering on behalf of a firm, company, LLP, or other entity, you further represent that you are duly authorized to accept these Terms and to bind that entity, and that such entity shall be responsible, along with you personally where applicable, for compliance with these Terms.

To access most features of the Platform, you must create an Account by providing accurate, current, and complete information, and you must promptly update such information if it changes.

You are solely responsible for maintaining the confidentiality of your login credentials, including any password, OTP, or two-factor authentication method, and for all activities that occur under your Account, whether or not authorized by you. You must notify Complimate immediately at support@complimate.in upon becoming aware of any unauthorized access to, or use of, your Account or any other breach of security.

Complimate is not liable for any loss or damage arising from your failure to comply with the security obligations in this section, or from your sharing of Account credentials with any other person, whether or not authorized.

You may not create more than one Account per authorized user, share a single Account among multiple individuals, or transfer your Account to another person or entity without our prior written consent.

The Platform is a cloud-based compliance management and compliance tracking Software-as-a-Service (SaaS) tool that enables Users to, among other things: onboard clients and capture entity information; track statutory and regulatory compliance obligations; generate compliance checklists using a combination of a curated obligation library and, where enabled, artificial intelligence; store and organize compliance documents; receive reminders and notifications for upcoming filings and deadlines; conduct due diligence document review and reporting; and coordinate work across teams through role-based portals.

The Platform is a workflow, organization, and tracking tool. It is not a substitute for professional legal, tax, secretarial, or regulatory advice, and does not itself file, submit, or lodge any document, return, or form with any government or regulatory authority on behalf of a User unless expressly agreed in writing. Users remain solely responsible for verifying the accuracy, completeness, and timeliness of all compliance obligations, filings, and submissions. Additional disclaimers relating to AI-assisted outputs are set out in the AI-Assisted Features section below and in our Disclaimer.

Complimate may modify, update, add, or discontinue features of the Platform from time to time, in its sole discretion, provided that such changes do not materially reduce the core functionality of a paid Subscription during its then-current term without reasonable notice.

Subject to your compliance with these Terms and payment of applicable Fees, Complimate grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform solely for your internal business purposes and, where applicable, to manage the compliance affairs of your clients.

This license does not include, and you must not, and must not permit any third party to: copy, modify, or create derivative works of the Platform; reverse engineer, decompile, or disassemble the Platform except to the extent such restriction is prohibited by Applicable Law; rent, lease, sell, sublicense, distribute, or otherwise commercially exploit the Platform; remove, obscure, or alter any proprietary notices on the Platform; or use the Platform to build a competing product or service.

All rights not expressly granted to you under these Terms are reserved by Complimate.

The Platform is offered under various subscription tiers, as described on our pricing page or in an applicable order form, which may be revised from time to time. Fees are exclusive of applicable taxes (including GST), which shall be charged additionally as required by Applicable Law.

Paid Subscriptions automatically renew for successive periods equal to the then-current subscription term (monthly or annually, as applicable), at Complimate's then-current rates, unless you cancel your Subscription before the end of the then-current term as described below. We will provide reasonable advance notice of any renewal and of any change in Fees prior to the renewal taking effect, in accordance with Applicable Law relating to recurring and auto-renewing payments.

All Fees are processed through authorized third-party payment gateways, as described in our Privacy Policy. You authorize Complimate and its payment processors to charge your designated payment method for all Fees due. You are responsible for keeping your billing and payment information current.

If any payment is not successfully settled, due to expiration, insufficient funds, or otherwise, Complimate may suspend your access to paid features of the Platform until payment is received, without prejudice to any other rights or remedies available to Complimate.

You may cancel your Subscription at any time through your account settings or by written request to support@complimate.in. Cancellation will take effect at the end of the then-current billing period, and you will continue to have access to the Platform until that date.

Except as expressly stated in this section or as required under Applicable Law (including the Consumer Protection Act, 2019 and rules made thereunder), Fees are non-refundable, including in respect of any partial subscription period, unused features, or early cancellation. Refunds, where granted at Complimate's discretion or as required by Applicable Law, will be processed to the original payment method within a reasonable time.

Where Complimate offers a free trial or free-tier plan, such plan may be subject to usage limits and additional terms communicated at the time of sign-up, and Complimate may modify or discontinue free plans at its discretion, subject to reasonable notice to existing free-plan Users.

As between you and Complimate, you (or your client, as applicable) retain all ownership rights in and to your User Content, including Uploaded Data and Client Data. Complimate claims no ownership interest in your User Content.

You are solely responsible for ensuring you have the requisite legal authority, authorization, and lawful basis (including, where required, the consent of the relevant Data Principal) to upload, store, and process any User Content on the Platform. As detailed in our Privacy Policy, you act as the Data Fiduciary and Complimate acts as the Data Processor with respect to Client Data, and Complimate processes such data only on your instructions.

You grant Complimate a limited, worldwide, royalty-free license to host, store, reproduce, transmit, and display your User Content solely to the extent necessary to provide, maintain, and support the Platform and to perform our obligations under these Terms. This license terminates when your User Content is deleted from the Platform, subject to our data retention practices described in the Privacy Policy.

Complimate does not sell, rent, or use your User Content to train third-party or general-purpose machine learning models, and does not use it for any commercial purpose beyond the delivery of the Platform's services, as further described in our Privacy Policy.

• You have the legal right and authority to enter into these Terms and to upload, submit, and process all User Content through the Platform.
• All information provided by you during registration, onboarding, or otherwise is true, accurate, current, and complete.
• Your use of the Platform, and all User Content submitted by you, will comply with Applicable Law and will not infringe the intellectual property, privacy, or other rights of any third party.
• You will obtain all consents and authorizations required from Data Principals and third parties before uploading their Personal Data or other information to the Platform.
• You will not use the Platform for any unlawful, fraudulent, or unauthorized purpose.

In addition to any restrictions elsewhere in these Terms, you agree that you shall not host, display, upload, modify, publish, transmit, store, update, or share any information on or through the Platform that falls within any of the categories below, and you further agree not to engage in any of the conduct listed below. Complimate reserves the right, but is not obligated, to review, monitor, remove, or disable access to any User Content that violates this Acceptable Use Policy or Applicable Law, and to take appropriate action including suspension or termination of the relevant Account in accordance with the Suspension and Termination section below.

• Belongs to another person and to which you do not have any right;
• Is defamatory, obscene, pornographic, paedophilic, invasive of another's privacy including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating to or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to Applicable Law;
• Is harmful to a child in any way;
• Infringes any patent, trademark, copyright, or other proprietary right of any person;
• Violates any Applicable Law for the time being in force;
• Deceives or misleads the addressee about the origin of the message, or knowingly and intentionally communicates any information that is patently false, untrue, or misleading;
• Impersonates another person;
• Threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign States, or public order, or incites the commission of any offence, prevents the investigation of any offence, or is insulting to any other nation;
• Contains any software virus, malware, or other computer code designed to interrupt, destroy, or limit the functionality of any computer resource;
• Is patently false and untrue, written or published with the intent to mislead or harass any person, entity, or agency for financial gain or to cause injury to any person;
• Attempts to gain unauthorized access to the Platform, or to any systems or networks connected to the Platform;
• Uses any robot, spider, scraper, or other automated means to access or extract data from the Platform without our prior written consent;
• Probes, scans, or tests the vulnerability of the Platform or any associated systems without our prior written authorization;
• Interferes with, disrupts, or places an unreasonable load on the integrity or performance of the Platform; or
• Uses the Platform to build, benchmark, or train a competing product or service.

The Platform, including its software, source code, object code, user interface, design, workflow logic, templates, compliance obligation library, trademarks, logos, and all other underlying materials (collectively, "Complimate IP"), is and shall remain the exclusive property of Complimate Technologies LLP or its licensors, and is protected under applicable intellectual property laws of India and other jurisdictions.

Nothing in these Terms transfers any right, title, or interest in the Complimate IP to you, except for the limited license expressly granted in the License Grant section above. You shall not use Complimate's name, logo, or trademarks without our prior written consent, except as necessary to identify Complimate as the provider of the Platform.

As set out in the User Content section above, all User Content, including Uploaded Data and Client Data, remains the property of the User or the relevant client, and is expressly excluded from the definition of Complimate IP.

The Platform may integrate with or rely on Third-Party Services, including cloud hosting providers, payment gateways, authentication providers, and email/SMS notification providers, as described in our Privacy Policy. Your use of any Third-Party Service accessed through the Platform may be subject to the separate terms and privacy policies of that third party, and Complimate is not responsible for the acts or omissions of any Third-Party Service provider.

Where the Platform provides a browser extension or similar tool (such as the Complimate autofill extension) to interact with third-party government or regulatory portals, such tools are provided for convenience only. You remain solely responsible for verifying the accuracy and completeness of any information submitted to such portals before final submission.

Certain features of the Platform, including compliance checklist generation and due diligence analysis, may use artificial intelligence or machine-learning-assisted tools ("AI Features") layered on top of a curated compliance obligation library. AI Features are designed to improve workflow efficiency and are provided as a starting point for your own review, not as a final or authoritative determination of any legal, tax, secretarial, or regulatory position.

You acknowledge that outputs generated by AI Features may be incomplete, inaccurate, or not applicable to your specific facts, and that such outputs must be independently reviewed and verified by a qualified professional before being relied upon, submitted, or filed with any authority. Additional limitations are set out in our Disclaimer, which is incorporated into these Terms by reference.

Each party agrees to keep confidential any non-public, proprietary, or confidential information disclosed by the other party in connection with these Terms ("Confidential Information"), and to use such Confidential Information solely for the purpose of performing its obligations under these Terms. Confidential Information does not include information that is or becomes publicly available through no fault of the receiving party, was already known to the receiving party without an obligation of confidentiality, or is independently developed without use of the disclosing party's Confidential Information.

Notwithstanding the foregoing, a party may disclose Confidential Information to the extent required by Applicable Law, court order, or a lawful direction of a government or regulatory authority, provided that, where legally permitted, it gives the other party reasonable prior notice of such disclosure.

Our collection, use, storage, and processing of Personal Data, Account Information, and User Content is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you also agree to the terms of our Privacy Policy.

As detailed in the Privacy Policy, where you upload or process Client Data on the Platform, you act as the Data Fiduciary in respect of such data under the Digital Personal Data Protection Act, 2023, and you are solely responsible for ensuring a lawful basis for such processing, including obtaining any necessary consents from Data Principals.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM AND ALL CONTENT, FEATURES, AND FUNCTIONALITY MADE AVAILABLE THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

COMPLIMATE DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE PLATFORM OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. COMPLIMATE DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY COMPLIANCE CHECKLIST, AI-GENERATED OUTPUT, OR OTHER CONTENT GENERATED THROUGH THE PLATFORM.

No advice or information, whether oral or written, obtained by you from Complimate or through the Platform shall create any warranty not expressly stated in these Terms.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COMPLIMATE, ITS OFFICERS, PARTNERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF (OR INABILITY TO USE) THE PLATFORM, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF COMPLIMATE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, COMPLIMATE'S TOTAL AGGREGATE LIABILITY TO ANY USER ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES PAID BY SUCH USER TO COMPLIMATE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms shall limit or exclude liability for fraud, gross negligence, or willful misconduct by Complimate, or any liability that cannot be excluded or limited under Applicable Law. Additional limitations relating to security incidents, third-party failures, and force majeure events are set out in our Privacy Policy and in the Force Majeure section below.

You agree to indemnify, defend, and hold harmless Complimate, its officers, partners, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: your breach of these Terms; your User Content, including any claim that it infringes the rights of a third party or was uploaded without proper legal authority or Data Principal consent; your violation of any Applicable Law; or your negligence, fraud, or willful misconduct in connection with your use of the Platform.

Complimate reserves the right, at your expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with Complimate's defense of such claim.

Complimate may suspend or restrict your access to the Platform, in whole or in part, with or without prior notice, where we reasonably believe there is misuse, unauthorized access, a security risk, a violation of these Terms or Applicable Law, or non-payment of Fees.

Complimate may terminate these Terms and your Account: for convenience, upon at least thirty (30) days' prior written notice; immediately, if you materially breach these Terms and fail to cure such breach within fifteen (15) days of notice (where curable); or immediately, where required to comply with Applicable Law or a lawful direction of a government or regulatory authority.

You may terminate your Account at any time in accordance with the Cancellation, Refunds, and Free Trials section above.

Upon termination, your right to access the Platform will immediately cease. Complimate will handle your Uploaded Data and Client Data following termination in accordance with the data retention and deletion provisions of our Privacy Policy, including any post-termination window to retrieve or export your data before permanent deletion. Sections of these Terms that by their nature should survive termination — including those relating to Intellectual Property, Confidentiality, Data Protection and Privacy, Disclaimers of Warranties, Limitation of Liability, Indemnification, and Governing Law — shall survive.

Complimate shall not be liable for any failure, delay, or interruption in the performance of its obligations under these Terms arising from causes beyond its reasonable control, including natural disasters, floods, earthquakes, pandemics, acts of God, acts of war or terrorism, government actions, internet or telecommunications infrastructure failures, power outages, or other force majeure events.

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, Complimate has appointed a Grievance Officer to address complaints and grievances relating to the Platform, its content, and the processing of Personal Data.

Name of Grievance Officer: Angad Singh Hora; Designation: Grievance Officer; Email Address: grievance@complimate.in.

For complaints relating to content published, uploaded, or hosted on the Platform in violation of the Acceptable Use Policy above, the Grievance Officer shall acknowledge the complaint within twenty-four (24) hours and shall endeavor to dispose of the complaint within fifteen (15) days from the date of receipt, in accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Upon receiving actual knowledge, by way of a court order or a notification from an appropriate government agency, that any information on the Platform is being used to commit an unlawful act, Complimate shall remove or disable access to such information as expeditiously as possible, and in any event within thirty-six (36) hours, in accordance with Applicable Law.

For complaints or grievances relating to the processing of your Personal Data under our Privacy Policy, the Grievance Officer shall acknowledge your complaint within forty-eight (48) hours and shall endeavor to resolve it within thirty (30) days, as set out in our Privacy Policy.

If you are not satisfied with the resolution provided by the Grievance Officer, you may escalate your grievance to the appropriate regulatory or judicial authority under Applicable Law, including, in respect of data protection grievances, the Data Protection Board of India once constituted under the DPDP Act.

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the Republic of India.

The parties shall first attempt to resolve any dispute arising out of or in connection with these Terms amicably through good-faith negotiation between senior representatives of each party, within thirty (30) days of one party notifying the other in writing of the dispute.

If a dispute is not resolved through such negotiation, it shall be referred to and finally resolved by arbitration administered by a sole arbitrator mutually appointed by the parties, in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time. The seat and venue of arbitration shall be New Delhi, India, and the language of arbitration shall be English. The arbitral award shall be final and binding on the parties.

Notwithstanding the foregoing, either party may seek interim or injunctive relief from a court of competent jurisdiction at any time, and the courts at New Delhi, India shall have exclusive jurisdiction over any such application and over the enforcement of any arbitral award.

Complimate may modify, amend, or update these Terms at any time, in its sole discretion, to reflect changes in Applicable Law, our services, or business practices. We will notify you of material changes by posting the revised Terms on the Platform with an updated "Last Updated" date, and, where required by Applicable Law, by additional means such as email or an in-platform notification.

Your continued use of the Platform after the effective date of any revised Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform and may request closure of your Account in accordance with the Suspension and Termination section above.

• Assignment: You may not assign or transfer these Terms, or any rights or obligations under them, without Complimate's prior written consent. Complimate may assign these Terms without your consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, provided the assignee agrees to be bound by these Terms.
• Severability: If any provision of these Terms is held to be invalid or unenforceable by a court or tribunal of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.
• Waiver: No failure or delay by Complimate in exercising any right under these Terms shall operate as a waiver of that right, nor shall any single or partial exercise of a right preclude any other or further exercise of that right.
• Relationship of the Parties: Nothing in these Terms shall be construed as creating any partnership, joint venture, agency, or employment relationship between you and Complimate.
• Entire Agreement: These Terms, together with our Privacy Policy, Terms of Use, and Disclaimer, and any applicable order form, constitute the entire agreement between you and Complimate regarding the Platform, and supersede all prior or contemporaneous understandings, whether written or oral, relating to the same subject matter.
• Notices: Any notice required to be given under these Terms shall be in writing and shall be deemed given when sent by email to the address associated with your Account (in the case of notice to you) or to support@complimate.in (in the case of notice to Complimate).

For any questions about these Terms, please contact us at support@complimate.in, or through the Support page on the Platform. Complaints relating to content or data processing should be directed to our Grievance Officer as described in the Grievance Redressal Mechanism section above.