Best for product help, workflow questions, and account support.
Support
Contact Support
Reach out if you need help with onboarding, compliance workflows, document management, access issues, or platform guidance.
Business hours: Monday-Friday10 AM-6 PM ISTResponse: within 1 business day
Response
Within 1 business day
Priority issues are reviewed as quickly as possible during business hours.
Help topics
Workflow and policy support
Use this channel for access, legal pages, and portal navigation questions.
What to include
A clear support request helps us understand the issue faster.
- Your email address and account role.
- Client or company name, if the issue is tied to a record.
- The page where the issue happened.
- Screenshot, error message, or exact steps to reproduce.
- What you expected to happen.
Support topics
Choose the closest area when describing the request.
Account accessClient onboardingDocument vaultCompliance calendarAI/report generationBilling/legal pages
Need help with policy or account access?
Email support and include the details listed above.